Return and Refund Policy

Last updated: January 13, 2021

Thank you for shopping at Idea 29.

If, for any reason, You are not completely satisfied with a purchase We invite you to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.


The words of which the initial letter is capitalized have meanings defined under the following

conditions. The following definitions shall have the same meaning regardless of whether

they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

● Company (referred to as either “the Company”, “We”, “Us” or “Our” in this

Agreement) refers to Idea 29.

● Goods refer to the items offered for sale on the Service.

● Orders mean a request by You to purchase Goods from Us.

● Service refers to the Website.

● Website refers to Idea 29, accessible from

● You mean the individual accessing or using the Service, or the company, or other

legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

● The Goods were purchased in the last 30 days

● The Goods are in the original packaging

The following Goods cannot be returned:

● The supply of Goods made to Your specifications or clearly personalized.

● The supply of Goods which according to their nature are not suitable to be returned,

deteriorate rapidly or where the date of expiry is over.

● The supply of Goods which are not suitable for return due to health protection or

hygiene reasons and were unsealed after delivery.

● The supply of Goods which are, after delivery, according to their nature, inseparably

mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above

return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be

refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods. You should go to contact and we will guide you where to send Goods. We will issue tickets to track your return Goods.

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